Most businesses first look at VoIP to bring their phone bill down. That is a good reason, but it is rarely the one owners mention a year later. Here are six benefits that tend to matter most once a cloud phone system is in place.
1. Predictable, lower costs
There is no phone system hardware to buy and maintain on site, and plans are billed per month. Adding a new team member means adding an extension, not calling in a technician.
2. Your business number goes where you go
With a mobile app and follow-me routing, calls to your business number can ring your desk phone, your mobile, or both. Customers reach you on one number, and your personal number stays private.
3. Every caller gets a professional welcome
An auto attendant (IVR) answers with your greeting and lets callers choose the department or extension they need. Announcements can share your hours, location or holiday closures without tying up staff.
4. Fewer missed calls
Ring groups let several phones ring at once. Call queues hold callers in order and hand them to the next available person, and a callback option means nobody has to wait on hold. If a desk isn’t answered within a set number of rings, the call can be redirected to another number automatically.
5. It grows with you
Opening a second location, hiring seasonal staff or moving office doesn’t require a new phone system. Extensions and numbers can be added or changed as your needs change.
6. Insight into what is happening on your phones
Call reports show call volumes and patterns, and call recording gives you material for staff training and a record of important conversations. It is hard to improve what you can’t see.
Want to see which features come with each plan? Visit our pricing page or browse the full feature list.